Shipping and Returns
Free Shipping
At B&B Tea, all orders over $75.00 ( with a legal Continental US address) will receive free shipping. Please email us at : [email protected] with any questions.
Delivery
Orders will typically leave our warehouse within three business days; however, due to unforeseen circumstances, an order may be delayed. If this occurs, we will contact you to advise of the delay, then update you as soon as possible on the estimated day your items will ship. Tracking will be sent to you via email shortly after the information becomes available to us. Generally, we will ship all orders via USPS. If you request a different carrier, additional charges may be applied.
In rare instances a package many become lost, or stolen. At that point the customer must file a claim with the carrier. Once the investigation has been resolved, the customer must email us at [email protected] with the results of the claim and the claim number. After the claim has been verified with the carrier, we will issue a new shipment or refund.
Shipments To Alaska, Hawaii and US Territories
We are happy to ship to these areas but unfortunately additional shipping will be charged. Costs are determined based on your exact location during the checkout process.
Please be aware we are not able to ship outside the United States at this time.
Damages & Exchanges
We sell the finest quality products from reputable manufacturers. Rarely do we have problems with any of our products. In the event your item is damaged or defective in some way, please take detailed pictures of the packaging as soon as it arrives prior to opening, and pictures of the damaged product, then contact us imminently. The majority of our Tea Ware products are backed by a manufacturer’s warranty. Shipping damage occasionally occur. If damage is evident, please contact the carrier to place a claim. The carrier will need to inspect the packaging. Please keep all original packaging until the claim has been resolved.
Returns
Please find your specific situation from the list of scenarios below:
1. You've decided to cancel your order but it has not shipped.
Orders that have not left the warehouse will receive a full refund.
2. You decided to cancel your order and it has been picked up from USPS.
Orders that have left the warehouse will need to be refused by the customer. The package will then be shipped back to us. Once the package arrives and is checked in, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. After the shipping claim process has been completed, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
3. You've received the product but the product is not working correctly, missing parts, or visibly damaged/deformed.
When the item received isn’t working correctly and it does not appear to have been damaged during shipping; please see the paperwork provided in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products.
4. You received an item that appears to have been damaged during shipping.
Many packages that appear to have been damaged during shipping often times still have non damaged items. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether or not a shipping insurance claim needs to be submitted. All of the original packaging is required to file a shipping insurance claim. Discarding any of the shipping materials or box contents waves your right to have your product replaced or repaired. Prior to contacting us, please test the item’s functionality. There may be no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact carrier to submit a shipping insurance claim. After the shipping insurance claim has been fully resolved, new parts or a new product will be sent to you at no cost.
5. You’ve received the product but you’ve decided you want to return it.
If you receive an item and decide to return it, you can do so if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you’d like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
A refund will be issued in the amount you originally paid for the returned item less a 15% restocking fee and the actual cost for shipping and handling.
Any items returned without all three of the above requirements being met will be refused and shipped back to you. No refund will be issued.
Return shipping charges are the responsibility of the customer.
At B&B Tea, all orders over $75.00 ( with a legal Continental US address) will receive free shipping. Please email us at : [email protected] with any questions.
Delivery
Orders will typically leave our warehouse within three business days; however, due to unforeseen circumstances, an order may be delayed. If this occurs, we will contact you to advise of the delay, then update you as soon as possible on the estimated day your items will ship. Tracking will be sent to you via email shortly after the information becomes available to us. Generally, we will ship all orders via USPS. If you request a different carrier, additional charges may be applied.
In rare instances a package many become lost, or stolen. At that point the customer must file a claim with the carrier. Once the investigation has been resolved, the customer must email us at [email protected] with the results of the claim and the claim number. After the claim has been verified with the carrier, we will issue a new shipment or refund.
Shipments To Alaska, Hawaii and US Territories
We are happy to ship to these areas but unfortunately additional shipping will be charged. Costs are determined based on your exact location during the checkout process.
Please be aware we are not able to ship outside the United States at this time.
Damages & Exchanges
We sell the finest quality products from reputable manufacturers. Rarely do we have problems with any of our products. In the event your item is damaged or defective in some way, please take detailed pictures of the packaging as soon as it arrives prior to opening, and pictures of the damaged product, then contact us imminently. The majority of our Tea Ware products are backed by a manufacturer’s warranty. Shipping damage occasionally occur. If damage is evident, please contact the carrier to place a claim. The carrier will need to inspect the packaging. Please keep all original packaging until the claim has been resolved.
Returns
Please find your specific situation from the list of scenarios below:
1. You've decided to cancel your order but it has not shipped.
Orders that have not left the warehouse will receive a full refund.
2. You decided to cancel your order and it has been picked up from USPS.
Orders that have left the warehouse will need to be refused by the customer. The package will then be shipped back to us. Once the package arrives and is checked in, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. After the shipping claim process has been completed, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
3. You've received the product but the product is not working correctly, missing parts, or visibly damaged/deformed.
When the item received isn’t working correctly and it does not appear to have been damaged during shipping; please see the paperwork provided in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products.
4. You received an item that appears to have been damaged during shipping.
Many packages that appear to have been damaged during shipping often times still have non damaged items. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether or not a shipping insurance claim needs to be submitted. All of the original packaging is required to file a shipping insurance claim. Discarding any of the shipping materials or box contents waves your right to have your product replaced or repaired. Prior to contacting us, please test the item’s functionality. There may be no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact carrier to submit a shipping insurance claim. After the shipping insurance claim has been fully resolved, new parts or a new product will be sent to you at no cost.
5. You’ve received the product but you’ve decided you want to return it.
If you receive an item and decide to return it, you can do so if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you’d like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
A refund will be issued in the amount you originally paid for the returned item less a 15% restocking fee and the actual cost for shipping and handling.
Any items returned without all three of the above requirements being met will be refused and shipped back to you. No refund will be issued.
Return shipping charges are the responsibility of the customer.